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August 31, 2010

What is a Bed Sore, Pressure Sore aka Decubitus Ulcer?

Bedsores, also called pressure sores, pressure ulcers, or decubitus ulcers, are areas of damaged skin and tissue that develop when sustained pressure - usually from lying in a bed or sitting in a wheelchair - cuts off circulation to vulnerable parts of your body. Bedsores are preventable. Essentially, when people who are entrusted with the care of those who lack the mobility to move themselves shirk their responsibilities, then the immobile develop bedsores. Without adequate blood flow, which would occur in the turning and moving of a susceptible population, the affected tissue dies.

Bedsores can develop quickly, progress rapidly and are often difficult to heal. Caring for one deep tissue bedsore can be extremely costly. Bedsores, Pressure Sores, Decubitus Ulcers do not have to occur. Preventive measures can maintain the skin's integrity and health through proper blood flow.


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August 16, 2010

Bed Sores Are The Largest Annual Insurance Claim Cost Attributed to Medical Error and Neglect

Bed sores -- which are always considered to be the result of an error -- produced the largest annual error cost, at almost $3.9 billion, followed by post-op infections ($3.7 billion), device complications ($1.1 billion), complications from failed spinal surgery ($1.1 billion) and hemorrhages ($960 million). To come up with those figures, researchers found the total cost of a given type of injury and estimated how often it was caused by an error.

"This is so important, and yet it's so overlooked," says California Nursing Home Abuse and Neglect Attorney Steven C. Peck. "We have wonderful information in this country about automobile safety and how in the last 20 years we've reduced highway deaths by 35% ... but we have no starting point for medical errors or injuries."

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August 13, 2010

Signs of Dehydration In the Elderly: Elder Abuse Symptoms

As we all know, our body is composed mostly of water. In fact, more than 70 percent of the body's weight is due to water. Maximum amount of water is located within the cell, also called as the intracellular space. Remaining water is found in the extracellular space that comprises the interstitial space (between the cells) and intravascular space (blood vessels). There is a continuous cycle of water intake and loss, while maintaining a specific quantity of water by the body.

Water is lost through activities like sweating, urination and exhalation during breathing. Body dehydration occurs when the body contains insufficient amount of water and electrolytes to carry out the normal functions. Though it can occur in any age group, dehydration is most common among senior citizens. The signs and symptoms of dehydration vary significantly, depending upon the age group. Let's take a look at the causes and signs of dehydration in the elderly. indicated California Elder law Attorney Steven C. Peck.

Signs of Dehydration in the Elderly:

Dehydration is a major cause for hospitalization among the elderly. Elderly citizens are more susceptible to dehydration due to less fluid content in the body; about 10 percent less than an adult body. It is also the physiological changes associated with aging like reduced sense of thirst and loss of appetite that triggers dehydration among senior citizens.

Dehydration in the elderly can be caused due to side effects of medications (e.g. diuretics and laxatives) and other medical problems like high blood sugar (hyperglycemia), diarrhea, vomiting, heat exhaustion (increased core body temperature), heat stroke, infections, and at times exercise. Very often, the signs of dehydration are mild and vague. They are more or less similar to dementia and Alzheimer's symptoms. Following are some of the signs of dehydration in the elderly.

* Confusion
* Muscle weakness
* Constipation
* Sunken eyes
* Dizziness
* Irritability
* Fever
* Pneumonia
* Disorientation
* Urinary tract infections
* Tachycardia
* Weight loss
* Dry and poor elasticity skin
* Less urine output
* Increased heart rate
* Low blood pressure (hypotension)
* Increased infections

If any of these symptoms is observed in an elderly person, it is advisable to consult and seek advice from a qualified physician. The best way to check dehydration among the elderly is monitoring body weight everyday. Dehydration is mild, if body weight loss is 2 percent; whereas, it is severe in case of 5 percent (or more) loss of body weight.

Proper diagnosis and treatment of dehydration is recommended to avoid certain medical consequences. You can discuss with the concerned physician about the side effects of the current medications that the patient is continuing. Treatment of dehydration among the elderly is necessary, especially if it is caused due to an underlying disease.

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August 4, 2010

Quality Treatment Errors Cost Hospitals Millions For Medicare Never Events

A recent study by the Healthcare Management Council, Inc. (HMC) found that US hospitals stand to save millions of dollars per year by eliminating treatment quality errors.

According to the study, a 200 bed hospital is likely throwing away $2 million dollars yearly because of bed sores, patient falls, and other never events and hospital acquired conditions (HACs).

The reason hospitals stand to lose so much from these quality of care errors is because Medicare has refused to reimburse hospitals for any costs associated with a never event or HAC. It is expected that soon private insurers will also deny hospitals reimbursement for these events. Because hospitals are forbidden from passing the costs associated with these events on to the patient, they end up eating the price of care.

The cost of care for these events is not cheap, and just a few events drive up the hospital bill significantly. The most prevalent events hospitals are being denied reimbursement for, are bed sores. HMC found that bed sore events were costing hospitals an average of $536,900 annually--at an average of $9,200 per event.

The most expensive events are Postoperative pulmonary embolisms and deep-vein thrombosis (DVT). Although these occurred less than bed sores, the $15,500 average cost per event bumped the total annual cost of these events to $564,000 per hospital on average.

The monetary cost isn't the bottom line. Thousands of deaths occur in hospitals each year due to never events and HACs--events that have been deemed preventable by the Centers for Medicare & Medicaid Services (CMS).

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July 17, 2010

Can Bad Nurses Go From One State to Another Without Accountability?

Nurse Craig Peske was fired from a hospital in Wausau, Wis., in 2007 after stealing the powerful painkiller Dilaudid "whenever the opportunity arose," state records say. In one three-month period, he signed out 245 syringes full of the drug -- nine times the average of his fellow nurses.
Hospital officials reported him to Wisconsin nursing regulators and alerted police.

Six months later, Peske was charged with six felony counts of narcotics possession. But by that time, he had used a special "multistate" license to get a job as a traveling nurse at a hospital 1,200 miles away in New Bern, N.C.

"When I went to go for the job in North Carolina, I looked at the status of my license, and it was still active," says Peske, 36, who was later convicted of two felony drug charges. "That kind of surprised me, so I figured I would take it."

The ease of Peske's move illustrates significant gaps in regulatory efforts nationwide to keep nurses from avoiding the consequences of misconduct by hopping across state lines.

The two states in which Peske worked are part of a 24-state compact created to help get good nurses to areas where they are needed most. Under the decade-old partnership, a license obtained in a nurse's home state allows access to work in the other compact states.

But an investigation by the non-profit news organization ProPublica found that the pact also has allowed nurses with records of misconduct to put patients in jeopardy. In some cases, nurses have retained clean multistate licenses after at least one compact state had banned them. They have ignored their patients' needs, stolen their pain medication, forgotten crucial tests or missed changes in their condition, records show.
(Taken from USA Today Article)

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July 17, 2010

Dermatological Disease Such as Bed Sores, Infections, etc.. In Psychiatric Patients Are Common

Dermatological diseases in psychiatric patients are common; however, epidemiological data on this subject are scarce and to our knowledge integral studies of dermatological disease in psychiatric inpatients are not available yet.Aim The aim of this study was to describe the incidence of dermatological problems in psychiatric inpatients.Method This study evaluates the consultations for new dermatological problems by inpatients of a general psychiatric hospital of over 700 beds during a 6-month period.Results A total of 255 patients consulted their physician because of a new dermatological problem. Diagnoses (n = 360) included skin infections (32%), accidents (7%), decubitus ulcers (7%), complications of medical treatment (3%), auto mutilation (1%) and neoplasms of the skin (1%). Patients with skin infections were likely to have diabetes [odds ratio (OR) = 3.6; 95% confidence interval (CI): 1.56[ndash]8.40]. Patients with decubitus ulcers were likely to have an addiction problem (OR = 6.4; 95% CI: 1.46[ndash]28.00). Dermatitis was associated with affective disorder (OR = 2.5; 95% CI: 1.12[ndash]5.43) but not with psychosis (OR = 0.5; 95% CI: 0.23[ndash]0.90). Only a poor correlation existed between the length of hospital stay and skin problems.Conclusions Dermatological problems are common in hospitalized psychiatric patients. Patients with diabetes mellitus are at high risk for skin infections. There are significant relationships between the psychiatric and the dermatological diagnoses. The length of the admission to a psychiatric hospital does not seem to play a major role in skin diseases.

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May 31, 2010

Legal Protection For Patient Safety Information

Is there existing legal protection for patient safety information exchanged across institutional boundaries?
Federal protection 42 U.S.C. §299c-3(c)

Perhaps the most promising source of existing Federal protection for safety information exchanged across institutional boundaries lies in 42 U.S.C. §299c-3(c), which specifies that information collected in the course of activities sponsored or supported by the Agency for Healthcare Research and Quality (AHRQ) may not be used for any purpose other than the purpose for which it was supplied. Although the data collected by AHRQ-sponsored entities are clearly protected under 42 U.S.C. §299c-3(c), it is uncertain whether that protection extends to data collected in the course of AHRQ-sponsored activities, but which are later disseminated to other organizations, i.e., other members of a regional health care safety consortium for non-AHRQ-sponsored safety activities. ,

If individuals inside a health care institution are gathering identifiable medical error information as part of AHRQ-supported grant or contract research, and it is conveyed outside the institution, e.g., for analysis in an AHRQ-supported central databank, even if the reporters lost their protection against being subpoenaed to testify under State law, the Federal statute would cover and protect the identifiable information they acquired pursuant to AHRQ's statutory research authority.

When a AHRQ-sponsored entity collects the data, and in turn disseminates such data to non-AHRQ-sponsored entities. AHRQ protection may be attenuated if non-AHRQ-sponsored entities collect patient safety data and the AHRQ-sponsored entity acts only as a repository or an intermediary that then disseminates such data to other non-AHRQ entities. Protection under this statute also requires that at least one member of a safety consortium, preferably the member collecting the data, be AHRQ-sponsored. Notably, Federal grantees often have some discretion to alter the nature and scope of funded projects beyond that outlined in their original funded proposal. It may be reasonable to postulate that such expansion to include additional safety initiatives and institutional participants would have similar protection.

42 U.S.C. §241(d)/DHHS certificates of confidentiality
Another possible source of legal protection for patient safety information exchanged among health care organizations lies in 42 U.S.C. §241(d), which states that the Secretary of Health and Human Services may authorize persons engaging in research to protect the identity of research subjects by withholding from all persons not connected with such research the names and other identifying characteristics of such individuals.3 Persons so authorized may not be compelled in any legal proceeding to disclose identifying information of such individuals. By its terms, however, the protections mentioned above only apply to the identity of research subjects, or to data that would allow possible identification of such individuals. It seems then, that patient safety data that are de-identified per (for example) the medical privacy provisions of the Health Insurance Portability and Accountability Act (HIPAA) would still be potentially ascertainable, although the utility of such data may be limited. The question also arises as to whether this provision of law applies to patients who have presumably not consented to becoming patient safety research subjects. Additionally, since the purpose of this law is to protect patients' privacy, patients may be able to waive the protections of 42 U.S.C. §241(d) as to their own information, which they presumably would do if they were plaintiffs in a malpractice lawsuit. The protections of 42 U.S.C. §241(d) also necessitate an application to the National Institutes of Health (NIH), a division of the Department of Health and Human Services (DHHS), for a "Certificate of Confidentiality." While readily obtainable, such a certificate may generate a false sense of security, as cases interpreting §241(d) are few in number and the validity of the statute has never actually faced challenge.4 Furthermore, none of the questions mentioned above has yet been answered by any binding authority.

Conflict of 42 U.S.C. §§241(d) and 299c-3(c) with FRCP 26(a)
No court has yet had occasion to interpret §§241(d) and 299c-3(c) in light of existing Federal law. In addition to the various legal challenges that either statute may face, both may conflict with existing Federal discovery requirements. Per the Federal Rules of Civil Procedure (FRCP), a defendant is required to disclose all information he or she may use to support his or her defense, as well as the locations and custodians of such information. An argument could be made that a defendant could be required to disclose protected information if that defendant reviewed protected information in support of his or her defense.

However, §241(d) states that persons "so authorized may not be compelled in any Federal, State, or local civil, criminal, administrative, legislative, or other proceedings to identify such individuals." Section 299c-3(c) states that identifiable information may not "be used for any other purpose than for which it was supplied." Thus, Federal law in this area appears contradictory, a conflict that no court has yet resolved. While FRCP Rule 26(d) states that privileged materials are not discoverable, FRCP Rule 26(b)(5) states that to assert a privilege in Federal court, one must describe the nature of the privileged material sufficiently to allow a fact finder to assess its applicability.4 However, in these circumstances, even materials not admissible in court may still be subject to discovery as long as they are "reasonably calculated" to lead to admissible materials. This could include any information relevant to a patient injury, including patient safety information and the location of that information, such as the specific consortium members who hold the data and have provided the reports. Hence, under general discovery rules, protection of safety information may be limited due to the low threshold required for access to consortium information.

State law protections: California peer review/quality assurance privilege:
Peer review is defined as "[t]he concurrent or retrospective review by practicing physicians or other health professionals of the quality and efficiency of patient care practices or services ordered or performed by other physicians or other health professionals." says California Eler law Attorney Steven C. Peck. In all States, the peer review privilege protects the proceedings and records of peer review committees from civil discovery or subpoena in actions where staff privileges are not at issue. The issue of peer review privilege arises in the context of exchanging patient safety data among health care organizations in one of two ways. The first issue is whether exchanging patient safety data would constitute an implied waiver of any existing peer review protection to which the reporting health care provider might be entitled.The second is whether the peer review privilege is interinstitutional, i.e., whether it applies to consortia composed of health care institutions engaging in peer review-like activities, but on a multi-institutional basis. indicated California Nursing Home Abuse and neglect Attorney Steven C. Peck.

No waiver of peer review in California
In California, the law may allow implied waiver of evidentiary privileges by third party disclosure. However, a review of the medical peer review cases under Evidence Code §1157 appears to indicate that peer review is considered "an immunity," rather than a "privilege," and hence is not subject to waiver in specified circumstances. indicates California Elder Abuse Attorney Steven C. Peck.For example, beginning in 1974 with Matchett v. Superior Ct., it was held that "§1157 establishes an immunity from discovery rather than an evidentiary privilege." While the court in Matchett made no mention of waiver, this distinction became important in subsequent cases. In Newhall v. Superior Ct., the court specifically addressed the issue of "whether or not a hospital waives the immunity from discovery provided in Evidence Code §1157... by filing a transcript of its staff committee hearing in an unrelated administrative mandamus proceeding...." The plaintiff contended that by voluntarily filing a copy of the staff committee transcript in the administrative action, the hospital had waived any privilege provided by California Evidence Code §1157. The court found that there was no waiver of §1157 and stated that "to hold otherwise would render hollow immunity provided in section 1157 and subvert the underlying public policy of section 1157...." The court, however, held that the hospital must assert the protection in "timely and in proper form." So while holding that §1157 was not waived in this case, the court also established at least some constraints on peer review protection, including timeliness and form.

The next California case to address the issue of waiver was West Covina v. Superior Ct. Here, the appellate court specifically referred to the principles of waiver in its analysis, stating that "[t]he idea that an individual may 'waive the [peer review] privilege' is incongruous to the provisions and purpose of the statute." On appeal to the California Supreme Court, however, the majority reversed, holding instead that §1157 was inapplicable to voluntary testimony, thereby avoiding any further waiver analysis.The dissent in the California Supreme Court opinion reiterated the language of Matchett, stating that §1157 "creates for the protected material an absolute immunity from discovery...."

In the fourth case to address the issue of waiver, University of Southern California v. Superior Ct., the plaintiff, a surgical resident alleging wrongful termination, sought to compel production of records of her evaluation along with evaluations of other residents, terminated or otherwise. When the defendant only produced records pertaining to the plaintiff, the plaintiff contended that "by producing records relating to her personally, USC waived the discovery exemption in section 1157." The court responded by again distinguishing between evidentiary privileges and immunities, stating while "some decisions use the word 'privilege' to describe the exemption from discovery set forth in section 1157." The court responded by again distinguishing between evidentiary privileges and immunities, stating that while "some decisions use the word 'privilege' to describe the exemption from discovery set forth in section 1157... '[p]rivileges' are covered by Division 8 of the Evidence Code, which contains familiar section 912 regarding waiver of privilege. Section 1157, by contrast, is contained in Division 9...." The court went on to state that any waiver analysis was inapplicable since "[s]ection 1157 clearly does not create a privilege,"12 thereby implying that immunities were not waivable. The court, however, did not go so far as to state that §1157 immunity could never be explicitly waived, instead stating that assuming a waiver doctrine of some kind did apply, waiver would necessarily have to involve all those protected by §1157, including the committee members, physician reviewers, and other resident surgical trainees who were reviewed.

More recently, the California Supreme Court again addressed this question in Fox v. Kramer. In Fox, the plaintiff attempted to subpoena the expert testimony of an investigator for the California Department of Health Services (DHS), where that investigator had relied substantially on hospital peer review committee records in forming his opinions. When the hospital objected, citing §1157, the plaintiff claimed that the protections of §1157 were waived once the hospital turned over its committee records to the DHS or, in the alternative, when a redacted form of the report was given to the plaintiff by the DHS. The court ruled in favor of the defendants, finding that "[t]he fact of DHS review did not constitute a general waiver by the hospital of discovery immunity under Evidence Code section 1157, subdivision (a): the hospital peer review committee records did not lose their immunity from discovery simply because they were reviewed in the course of an administrative investigation."

Thus, according to Fox, Newhall, and University of Southern California, and supported by the dissent in West Covina, the protection provided by §1157 is an immunity, which is not waived by disclosure to outside parties. It is important to note, however, that in all the cases that specifically addressed this issue, the disclosure was made in furtherance of some sort of secondary litigation. In Newhall, the disclosure took place pursuant to an unrelated administrative mandamus proceeding. In University of Southern California, the disclosure took place during the defense of a wrongful termination action. And in Fox, the disclosure took place when the hospital was compelled to turn over its committee records to the Department of Health Services.

All of these disclosures, which were later held not to constitute waivers, were necessary to defend against another action--civil, quasi-criminal, or administrative. The question then arises as to whether a court would find voluntary disclosure by a peer review committee to a regional patient safety consortium with no other litigation pending to be similar to these cases. While the issue has never been specifically addressed by a court of competent jurisdiction, at a minimum for the immunity to possibly apply, the assertion of immunity must be timely and in proper form, there must be no Federal jurisdiction, and explicit waiver by all those protected by §1157--including committee members, physician reviewers, and physicians reviewed--must not have occurred.

In California, the peer review privilege does not apply across institutional boundaries
Although the IOM report optimistically characterized the peer review privilege in California as "the most promising existing source of legal protection"1 for protecting interinstitutional exchange of patient safety data, even the broad protection of California's peer review statute does not protect the interinstitutional exchange of patient safety information. Section 1157 covers only the proceedings and records of peer review committees composed of the medical staff within an institution. Even in the broadest of §1157 interpretations in California, courts have never read the phrase "proceedings and records" expansively enough to include the proceedings and records of a committee existing outside the aegis of a single health care institution, such as a regional patient safety consortium. Similarly, "proceedings and records" and "medical staff" encompassed by §1157 have never been held to cross organizational lines. Rather, "medical staff" has consistently been associated with an individual health care organization, either as employees or physicians with staff privileges. Additionally, in a large State like California, the interpretation of these terms may actually be different between appellate courts. (For example, some California appellate courts have tended toward a narrowing of the meaning of the definition of "proceedings and records," while others have maintained a broader interpretation.) In the case of a regional patient safety consortium, the majority of members would likely have no official association with more than one health care organization within the consortium. Hence, it is unlikely that even a deferential court would find that the legislature intended for the "proceedings and records" of a "medical staff," both of which exist outside the aegis of a single health care organization, would be covered by §1157.

The peer review privilege may not apply in Federal court
Even if peer review privilege was found to apply to a regional patient safety consortium, a potential litigant may be able to "end run" any protection provided by such a statute by obtaining Federal jurisdiction, a system which does not necessarily recognize State law evidentiary privileges.14 Federal jurisdiction requires either a Federal question (i.e., a conflict arising under Federal law), differences (i.e., "diversity") of State citizenship among litigants, the United States as a party to the action, an action between two or more States, or a case governed by admiralty or maritime law.15 The Federal Rules of Evidence provide that the question of whether a Federal court shall adopt an evidentiary privilege

shall be governed by the principles of the common law as they may be interpreted by the courts of the United States in the light of reason and experience. However, in civil actions and proceedings, with respect to an element of a claim or defense as to which State law supplies the rule of decision, the privilege... shall be determined in accordance with State law.16
Hence, in Federal actions based on diversity of the litigants' residence, State law applies, including any protection provided by State peer review statutes. But if the claim involves at least one Federal issue or if the litigant sued a Federal institution, the Federal law and its limited recognition of the peer review privilege could apply.

Federal courts are split as to whether the peer review privilege is recognizable under Federal law, depending on the underlying claims and laws at issue.17 The U.S. Supreme Court has not yet addressed whether any medical peer review privilege exists under Federal common law.18 This means that even if a malpractice claim was filed in a State that had found that state peer review privilege does apply to interinstitutional activities, the privilege might be defeated if the action was successfully removed to a Federal court in a jurisdiction that does not recognize the peer review privilege. Even if the particular Federal court did recognize peer review privilege as existing in Federal common law, there is no guarantee that it would interpret such privilege as applying to interinstitutional activities in the same manner as in the State where the action took place.19

Recommendations
Given the review above, even in the absence of some additional form of Federal legislative protection, there is some potential to allow a regional patient safety consortium to exchange information without fear of discovery, as long as certain precautions are undertaken.

AHRQ sponsorship or support is highly desirable
Since 42 U.S.C. §299c-3(c) is the strongest potential source of protection for exchanged information, it should be the foundation for any information exchange paradigm. Therefore, if no member of the consortium has AHRQ sponsorship, it should be sought. Thus, AHRQ should be encouraged to foster the formation of such patient safety consortia through flexible grant or contract mechanisms, even if they can be supported with only very limited levels of funding. Once AHRQ sponsorship is obtained, the AHRQ-sponsored entity should act as the central repository of the information for the consortium. Only fully de-identified data should be transmitted by members to the AHRQ-sponsored entity. The data should then be stripped of all indications of organizational affiliation before retransmittal to other members. This method of information management conforms to provisions of §299c-3(c), which clearly protects data collection on behalf of an AHRQ-sponsored entity.

Review specific State laws to determine if State peer review protections apply
Providers interested in creating safety consortia should assess their specific State laws to determine if, and to what extent, the peer review/quality assurance privilege applies, and under what conditions. Pay attention to what forms of information must be placed, the committees and other entities that will see the data, and the circumstances where such privilege appears to be lost. This review should also assess under what circumstances the peer review/quality assurance privilege may be weakened in conflicts brought in Federal court.

Other issues to consider
The creation of a regional consortium of unaffiliated health care institutions has the potential for advancing patient safety communitywide through the sharing of knowledge, joint learning, and collaborative initiatives. However, in the creation of such a consortium, the potential member organizations need to consider a number of other factors besides concerns about waiver of protection from discoverability, as discussed above. Other issues requiring evaluation include patient privacy issues (e.g., HIPAA), the legal and organizational structure of the consortium, membership issues, confidentiality and indemnification, and the need for human subjects review. In the interest of brevity and focus, we cannot address these issues here. However, sample questions with which the consortium members must struggle might include--

•What kinds of data do we feel comfortable sharing--from the highest (actual patient adverse events) to the lowest (structure of quality assurance and safety initiatives) risk?

•Can the consortium's activities be more clearly and closely associated with individual member's medical staff peer review processes?

•What kind of legal structure can best protect members from inadvertent disclosure by the consortium or by other members?

•In the event of a lawsuit, would there be joint liability, and if so, how might individual members be shielded from excessive or inappropriate liability?

•Should the consortium be a separate corporation, a partnership, an unincorporated association, or some other formal or informal structure?

Continue reading "Legal Protection For Patient Safety Information" »

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May 29, 2010

Decubitus Ulcers, Pressure Sores & Bedsores Some Good Facts To Know

The following is a summary of the actual AHCPR Clinical Practice Guideline. It is strongly recommend that you obtain and read a copy of this document.

For a copy, here are two options:

Call 1-800-358-9295 or write to: AHCPR Publications Clearinghouse, P.O. Box 8547, Silver Spring, MD 20907.

Write to Office of the Forum for Quality and Effectiveness in Health Care, AHCPR, Willco Building, Suite 310, 6000 Executive Boulevard, Rockville, MD 20852.
Also, find it online at http://www.ahrq.gov/clinic/cpgonline.htm

Pressure Ulcer Staging
Please refer to the Staging section of this internet guide for a complete review.

Stage 1 ulcers may be superficial, or they may be a sign of deeper tissue damage.
Stage 1 pressure ulcers are not always reliably assessed, especially in patients with darkly pigmented skin.
When eschar is present, a pressure ulcer CANNOT be accurately staged until the eschar is removed. Do not remove a "stable" heel eschar. Stable is defined as not having edema, erythema, fluctuance or drainage.
Physical barriers may make it difficult to assess a pressure ulcer. (ie. casts, stockings, orthopedic devices)

Assessment of the Patient
Assessment is the starting point of ulcer treatment. The entire patient, not just the ulcer, must be assessed.
Note the size, depth, necrotic and granular tissue present
Reassess at least weekly or sooner if deterioration of the ulcer is noted. Clean pressure ulcer with adequate blood flow should show some improvement in 2 - 4 weeks.
Monitor the overall medical condition of the patient and watch for other complications like amyloidosis, endocarditis, maggot infestation, meningitis, peptic arthritis, squamous cell carcinoma in the ulcer, systemic complications of topical treatment, etc.
Nutritional Assessment and Management - perform a Nutritional assessment at least every 3 months for patients at risk for malnutrition. Vitamin and mineral supplements may be necessary. Positive nitrogen balance and protein intake are important as well.
Pain Assessment - The goal is to eliminate the cause of the pain, to provide analgesia, or both. Cover the wound, adjust support surface, reposition, give analgesia as needed or appropriate in an effort to reduce pain.
Psychosocial Assessment - The goal is to create an environment conducive to patient adherence to the pressure ulcer treatment plan.

Tissue Load Management
The goal of load management is to create an environment that enhances soft tissue viability and promotes healing of the pressure ulcer (s).
The vigilant use of proper positioning and support surfaces are important.
Avoid positioning patients on a pressure ulcer. Do not use donut-type-devices.
Use devices like pillows or foam to keep the heels off the bed, keep knees and ankles from touching
Maintain the head of the bed at the lowest degree medically necessary.
No evidence to show that any one support surface consistently performs better than another.
A patient should avoid sitting if he/she has an ulcer on a sitting surface.
Move a sitting patient at least once an hour.

Ulcer Care
Initial ulcer care involves debridement, wound cleansing, dressing application and possible adjunctive therapy.
Debridement should be performed to remove moist, devitalized tissue. See types of debridement for details.
Small wounds can be debrided at bedside, extensive wounds in the operating room or special procedure room.
Stable heel ulcers with eschar DO NOT need to be debrided. Edema, erythema, fluctuance or drainage would necessitate eschar debridement.
Wound Cleansing - Weigh benefits of cleaning against trauma to tissue bed caused by the cleaning. Do not use povidone iodine, iodophor, sodium hypochlorite solution, hydrogen peroxide and acetic acid as they have been shown to be cytotoxic. Use normal saline at a pressure between 4 and 15 pounds per square inch (psi).
Dressings - See product index for more information. An ideal dressing should protect the wound, be biocompatible, and provide ideal hydration. The cardinal rule is to keep the ulcer tissue moist and the surrounding intact skin dry.
Electrotherapy has been shown to be effective in pressure ulcer treatment. See Physical Therapy Modalities.

Managing Bacterial Colonization and Infection
All stage 2,3,4 ulcers are invariably colonized by bacteria. Topical antibiotics are appropriate. Watch for response and sensitivity.
Swab cultures should not be used. They will only show surface contaminants.
Use needle aspiration to obtain fluid or soft tissue biopsy for determining infecting organism.
Bone biopsy is the gold standard for assessing osteomyelitis. WBC, ESR and plain x-ray have a positive predictive value 69 percent when all three tests are positive.
Use appropriate systemic antibiotic therapy for patients with bacteremia, sepsis, advancing cellulitis or osteomyelitis.
Use sterile instruments and clean dressings during wound care. Treat the most contaminated ulcer LAST in patients with multiple wounds. Change gloves and wash hands between patients.

Continue reading "Decubitus Ulcers, Pressure Sores & Bedsores Some Good Facts To Know" »

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May 26, 2010

Orthopedic Rehabilitation Patient Developed Multiple Decubitis Ulcers

An orthopedic rehabilitation patient who developed multiple decubitus ulcers on his back and heels has filed a lawsuit against the nursing home where the wounds developed.

The lawsuit alleges that Highland Health Care Center and its parent company Covenant Care Midwest failed to implement preventative measures to avoid the development of decubitus ulcers during a short-term admission. The nursing home patient was admitted to the facility for physical therapy and nursing care following a complete knee replacement surgery.

Despite the facilities knowledge that the man had limited mobility due to his recent surgery, the facility failed to mobilize the man and get him out of bed- and perform the physical therapy he was at the facility for in the first place.

In addition to the role the nursing home played in the the development of the patients decubitus ulcers (similarly called: pressure ulcers, pressure sores or decubitus ulcers), the lawsuit alleges that the facility exacerbated the severity of the wounds when they delayed obtaining medical treatment. As a result of the severity of the decubitus ulcers, the dead skin needed to be removed surgically by a process known as surgical debridement.

The lawsuit specifically alleged the following negligent acts on the part of the nursing home resulted in the patients decubitus ulcers:

Failing to notify a physician of the change in the man's medical condition
Failing to implement medical treatments ordered by the man's physician
Failing to note changes in the man's medical condition in the man's chart
Failing to implement a decubitus ulcer prevention program
The lawsuit is pending in Madison County Circuit Court in Southern Illinois.

Rehabilitation Patients In Nursing Home


In our nursing home litigation practice, we see a significant number of cases where a rehab patient has developed a decubitus ulcer during a short-term admission to a nursing home. The underlying reasons may be varied, but I suspect that because many rehab patients tend to be younger and have an outward appearance that they are healthy, staff in nursing homes may be less likely to encourage them to engage in activity.

Similarly, short-term stays may result in abbreviated or incomplete 'care plans' which set forth with specificity what facilities must do to prevent wounds from developing in the first place. Clearly, by accepting a patient- even for a short term stay- nursing homes must take the necessary steps to ensure their well-being. As we see in the above matter, when facilities ignore this obligation significant problems may result.


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April 26, 2010

Assisted Living Litigation is Growing Dramatically

Assisted living facilities are rapidly becoming the nursing homes of the future. According to the National Center for Assisted Living, there are over 36,000 licensed assisted living facilities nationwide with an estimated 1 million residents. However, because there is no common definition for assisted living facilities, this number may not adequately reflect the prevalence of these facilities. In fact, in 2002 the National Conference of State Legislatures hailed the assisted living market as one of the fastest growing long-term care options for senior citizens; the number of seniors in assisted living facilities receiving Medicaid benefits has grown nearly 50% over the past few years.

These facilities tend to aggressively market and recruit residents, many times promising staffing levels or services that, in reality, are not available. In an attempt to compete with nursing homes, assisted living facilities are accepting patients with higher acuity. Most major chains promote special Alzheimer's Disease Units, and are accepting patients with significant cognitive impairment. The reality is that many of these facilities have staffing that is inferior to the staffing levels present in nursing homes and simply cannot meet the needs of the higher acuity residents. The end result is that residents throughout the county are suffering from serious injuries due to the neglect and abuse that is taking place in these facilities. Assisted Living v. Nursing Home Care

Assist living abuse and neglect cases and nursing home abuse and neglect cases are similar in some respects, i.e., both involve supervision and care of the elderly, but evaluating the assisted living case involves a greater perception of the differences in the two types of facilities.

1. Standards of Care. The litigation of assisted living abuse and neglect cases, like the litigation of nursing home abuse and neglect cases, can be an effective tool in forcing the industry to comply with proper standards. However, since most states have weak regulations, it often becomes difficult to establish the legal standard of care for a particular facility. Many times a plaintiff may have to fall back on basic community practice nursing standards that will apply when an assisted living facility contracts to provide more than just room and board.

Nursing homes are highly regulated and must comply with the regulations set forth in the Omnibus Budget Reconciliation Act ("OBRA") of 1987[4] (otherwise known as the federal Nursing Home Reform Act) which set minimum standards of care for long term care facilities that receive federal funding. Unlike nursing homes, assisted living facilities are not regulated by the federal government, and the state regulations that do exist are inconsistent and, for the most part, not aggressively enforced.

When considering the basis for liability, one must consider whether the assisted living facility breached regulatory or community practice standards in admitting the resident whose needs may have been too great to be met by the assisted living facility. Many assisted living facilities, especially those with "Specialized Alzheimer's Units" are accepting residents with advanced dementia who would normally be admitted to a nursing home, and possibly even a skilled wing of the nursing home. In such cases, it would be advisable to obtain an expert who will evaluate the resident's condition and the relevant admission criteria. Such an evaluation will likely be beyond the abilities of a lay person, although many admissions decisions in assisted living facilities are being made by non-medical personnel.

Almost all states prescribe some limitation on who can be admitted into an assisted living facility. For example, Virginia regulations prohibit adult care facilities from admitting or retaining patients with a variety of conditions, including ventilator dependency, dermal ulcers stages III and IV, those requiring intravenous therapy or injections directly into the vein, nasogastric tubes, and those who require continuous licensed nursing care. 22 VA. ADMIN. CODE § 40-71-150 (West 2003). Other states contain similar limitations with prohibitions aimed at excluding patients with a demonstrated need for skilled or specialized care.[5] Assisted living facilities do not provide skilled care; consequently, they are uniformly required to screen patients to determine the level of care needed and reject patients whose needs exceed their capacity. State regulation of assisted living facilities is lax and, for the most part, ineffective. Only a few facilities in the Commonwealth of Virginia have been denied a license for regulatory noncompliance. It is the opinion of this author that weak regulatory enforcement is in part due to inadequate regulations that do not adequately specify industry standards.

2. Experts. To litigate a nursing home abuse and neglect case it almost always requires the use of medical experts who will define the standard of care and address breaches in the standards. As assisted living facilities are generally not considered health care providers, one may question whether an expert is necessary. This will obviously depend on the facts of your case. But in almost every case, at the very least, you will require an expert to establish causation and damages. Since many times injuries in assisted living facilities result in the patient requiring long term care in a nursing home, you may also want to consider obtaining a life care plan from a qualified expert.

Once you have obtained records, you should have the case reviewed by a nursing expert you can rely upon. Unlike nursing homes where there DON and Administrators are RNs, many of the nurses who work in the assisted living arena are LPNs and lack the background that you may be looking for in an expert. Finding talented nurse experts who are actively involved in assisted living care is a challenging task.

1. Facility Records. The first step in assessing liability against an assisted living facility will be to obtain the records from the facility and the contract that was signed. The contract will likely define the duties undertaken by the facility. Most assisted living facilities have various levels of service. Level one might be the basic service which would include only room, board, meals and activities. Level four, or the highest level of service, might include resident assessment, care or service planning, medication administration, and dementia and nursing care. The standards applied by these facilities could be analogized to standards of care applied by a nursing home that was not providing skilled care.

2. Freedom of Information Act. In addition to obtaining the records, you will need to do a Freedom of Information Act request. This will help you identify the corporate entity that actually owns and operates the facility and may also allow you to see surveys or inspections that were done on this facility. The license should always be available, and may include information about the scope of services that the defendant facility is authorized to provide. Do not expect the surveys or inspection reports to contain the wealth of information that are available for nursing homes. Many times surveys are performed by the local Department of Social Services and do not include assessments of whether or not these facilities are complying with regulatory standards of care.

3. Case Review. The following are some factors to consider early on in deciding whether or not to prosecute an assisted living facility for negligence or abuse:

a. The nature of the resident's condition upon admission. If she was mentally competent and independent with acts of daily living, you will confront significant problems with contributory negligence and comparative fault defenses.

b. The nature of the contract and duties assumed by the facility. If they only agreed to provide room, board, and meals, the defense will argue their duties are analogous to that of a landlord in an apartment building.

c. The quality of the relationship between the personal representative and the victim. If the victim is deceased, this may take on a greater importance as the nature of that relationship may define your damages under the applicable wrongful death act.

d. Whether the family members make good fact witnesses, appear genuinely outraged by the facility's conduct, and complained and/or removed their loved one from the facility.

e. Whether the facility had serious staffing shortages or a pattern of neglecting their residents.

f. Did the victim suffer a significant injury in the facility that adversely affected the quality of her life for the future, or caused her death?

g. Do you have strong witnesses and powerful exhibits? Do you have an insider who is willing to blow the whistle on rampant staffing shortages? Do you have color photos of that pressure?

h. Do you have significant economic specials that are not encumbered by a Medicare or Medicaid lien?

i. Is the defendant a charitable organization, religious affiliate, or part of a large assisted living chain?

C. Theories of Liability

With weaker regulation, variety in industry standards, and market competition, it is not surprising that the U.S. General Accounting Administration, in 1999, identified problems in assisted living facilities that included inadequate or insufficient resident care, insufficient trained staff, improper medication administration, and not following admission and discharge policies required by state regulation. A 2000 study by the U.S. Department of Health and Human services found that a high percentage of the staff at assisted living facilities were not knowledgeable about the normal aging process and at least 60% of the staff did not know how to properly manage difficult behavior among assisted living residents.Liability: Improper Admission. Many times, liability based upon an improper admission results when someone is admitted into a facility that is not locked down or enclosed. Many residents with dementia have a tendency to wander and they should simply not be admitted into facilities that are not locked down or do not have appropriate wander guard systems and/or alarms on the doors.

In Selvin v. DMC Regency Residence, Ltd., 807 So. 2d 676 (Fla. Dist. Ct. App. 4th Dist. 2001) a resident of an assisted living facility wandered off and was found dead in a nearby canal. Plaintiff's complaint alleged two different theories of liability: the first was a statutory wrongful death action and the second was based on alleged violations of statutes relating to assisted living facilities. Plaintiff alleged that the facility had a common law and statutory duty to supply at least the level of services and care that all licensed assisted living facilities generally furnish elderly patients of the plaintiff's decedent's classification and condition. At the time of trial, plaintiff sought to introduce expert testimony about specific safety precautions that were the industry standard and further sought to show that the facility should have built a fence to prevent elders from wandering near the dangerous area of the canal. The trial court precluded this testimony, finding that the facility had no legal duty to fence off the canal to the general public. The Appellate Court reversed, finding that the facility undertook to furnish certain services of care and security which created such a duty of protection. The Appellate Court also held it was an error to exclude testimony regarding industry standards of what could have been done to protect these impaired residents from falling into the canal.

1. Liability: Falls. Another common area of liability in assisted living facilities involves falls. Expert testimony may not be required in such cases. See, Walker v. Southeast Alabama Med. Ctr., 545 So. 2d 769 (Ala. 1989).[6] However, fall assessment and fall prevention planning is usually done by a nurse or other medical provider and it may be advisable to have an expert address this issue. In large part, the need for an expert will be determined by the facts of your particular fall. If the staff simply dropped the resident during a transfer, an expert may not be necessary. However, if the resident came in to the facility with multiple risk factors for falling[7] which were never assessed or care planned and he fell one day while wandering the hallway, you should retain an expert to discuss how the standard of care for fall prevention was breached. To establish causation, she will have to testify that if appropriate standards were followed, it would have, more likely than not, prevented the particular fall which caused injury to plaintiff. As this is an area of first impression in many jurisdictions, it is advisable to educate the court with a trial memorandum addressing experts and other issues prior to trial.D. Other Theories of Liability

Attorneys who prosecute assisted living facilities have an opportunity to be far more creative in the prosecution of these claims, given the broad range of theories that are available. Below are some typical theories that can be advanced against an assisted living facility.

1. Common Law Negligence. This is probably the most common theory of liability advanced in assisted living cases. Make sure you do not plead breaches in medical or nursing standards of care, or you may face the argument that you have pled a traditional malpractice case. You can plead the breach of regulatory standards and/or industry standards which proximately caused injury to your client. As assisted living facilities are not health care providers, they should not be subject to caps or other discovery limitations (i.e., quality assurance privileges) that apply to traditional health care providers.

2. Violations of the Consumer Protection Act. Make sure to inquire of your client what representations were made as an inducement to enter the facility. Obtain the brochures that were handed out by the marketing representative. Most consumer protection statutes provide relief for misrepresentations which were made as an inducement to enter into the consumer transaction. Case law has allowed such theories to be advanced even against health care providers, so there should be no reason that this theory could not be advanced against an assisted living facility.[8] The advantage is that many states' consumer statutes allow for the recovery of costs and attorney's fees.

3. Adult Protection Act. Most states have statutes that have been specifically enacted to protect the rights of elder Americans.[9] Some states, like Tennessee, specifically exempt health care providers from the application of such statutes.[10] As assisted living facilities are not health care providers, these exemptions should not apply.

4. Breach of Contract. Almost all assisted living facilities will make their residents sign a contract as a condition of admission. Scrutinize the contract carefully, as it may contain waivers of liability or waivers of the resident's right to a jury trial. Such waivers can be asserted irrespective of whether one pleads a separate breach of contract claim. Under the laws of most states, contract damages will be limited to foreseeable economic damages, so it would be disadvantageous to plead this as your only theory of liability. However, the contract may have required that certain services be delivered to the resident (i.e., activities, assistance with acts of daily living, 24 hour supervision) which were not, in fact, provided. The resident may have suffered no physical injury from the failure to deliver such services and the defense will argue that such evidence should be excluded at the time of trial. With the contract theory properly pled, plaintiff can argue that such evidence is admissible to prove contract damages and recover monies for services which were not provided.

Be wary that the defense may argue that since plaintiff failed to quantify the extent of services that were not provided, any award of contract damages would be based on speculation. As such, you should make an attempt to have your client provide a good faith estimate in percentage terms as to what services were not provided. However, if you have a strong negligence claim based on a discreet event (i.e., a fall causing a hip fracture) you may not want to confuse the jury with a lot of collateral facts and issues that may not have a strong bearing on your damages.

5. Negligent Hiring and/or Retention. Consider this claim where you have intentional torts committed by an employee and some evidence that the defendants knew or should have known that this was a troubled employee. Many assisted living facilities don't adequately screen their employees. This evidence may not be revealed until the discovery process begins and it is essential that you obtain the employee's personnel file early on in litigation so you can amend your complaint if necessary. Depending on the tolling provisions of your individual claim, the cause of action may still relate back because it arguably arises out of the same set of operative facts. It is also a good idea to sue the employee individually. The same defense firm may represent both the employee and corporation, making it impossible to argue that the employee was not operating within the scope of his employment.

6. Wrongful Death. In any case where there is evidence that the facility's negligence caused or contributed to the resident's death, a separate wrongful death claim should be asserted. If there is any good faith basis to conclude that the negligence contributed to plaintiff's death, you should plead both survivorship and wrongful death claims. Any long term care case has greater value if you can argue that defendant's neglect caused plaintiff's death. You may also have separate claims for injury that in no way contributed to the resident's death. Such claims should be pled with your survivorship claims. Research the law in your jurisdiction to determine what forms of damages are recoverable under a wrongful death statute. If you're in one of those unfortunate jurisdictions that allow only economic damages, you may not want to plead a wrongful death claim.

7. Punitive Damages. As the nature of economic damages in an assisted living case may not be impressive, and as your client will likely have suffered from several preexisting conditions that may weaken your compensatory damage claim, you should, whenever possible, plead punitive damages. Successfully pleading a punitive damage claim will also provide you with the basis for exploring defendant's conduct with respect to other residents who were neglected in substantially similar ways to that of your client. Cases from around the country have upheld such punitive damage claims against nursing homes, and there is no reason that such precedent would not apply equally to assisted living facilities. [11]

8. Americans with Disabilities Act/Fair Housing Act. The Fair Housing Amendments Act of 1988 (FAA)[12] prohibits discrimination in virtually all housing and related activities, whether such conduct takes place in the private or public sector. This law is complemented by the Americans with Disabilities Act,[13] which, while it specifically does not include entities covered by the FAA, applies to non-housing functions of a facility, such as common areas, meeting rooms, cafeterias, adult day care, or long term care under Title II (state and local) and Title III (public accommodations) programs

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April 21, 2010

Medicare Saddled with over $8.9 Billion in Excess Unnecessary Costs Between 2006 and 2008

Between 2006 and 2008, more than 958,000 medical safety events occurred involving Medicare beneficiaries, resulting in nearly $8.9 billion in excess costs. If facilities focused on better performance measures, an estimated 218,572 of these events, accounting for $2.1 billion in excess costs, could potentially be avoided, according to the seventh annual HealthGrades study on patient safety.

"Patient safety events are not only common, but costly," the report stated. Overall, the total number of patient safety events affected 908,401 Medicare beneficiaries and represented 2.29 percent of all hospitalizations.

During the study, HealthGrades evaluated charts from 39.5 million hospitalizations at 5,000 non-federal hospitals across the country for trends in 15 patient safety indicators such as decubitus ulcer, iatrogenic pneumothorax, deep vein thrombosis and others designated by the Agency for Healthcare Research and Quality (AHRQ).

According to the report, of the Medicare beneficiaries who experienced one or more of the 15 patient safety indicators, 99,190 deaths occurred. One in 10 of these patients who exhibited the signs of at least one safety indicator died as a result, the report noted.

Additional data referenced from Zhan et al showed that 97.19 percent of these deaths of Medicare patients were directly correlated to at least one of the safety events.

Four safety indicators which caused the highest rates of medical errors were: failure to rescue, decubitus ulcer, post-operative respiratory failure and post-operative sepsis. The rates--measured by event rates per 1,000 patients--were recorded as 92.71, 36.05, 17.52 and 16.53 percent, respectively.

Moreover, these four safety indicators accounted for 61.96 percent of all of the patient safety events recorded.

While incidence rates for failure to rescue improved by almost 7 percent between 2006 and 2008, rates of incidence for decubitus ulcer, post-operative respiratory failure and post-operative sepsis plummeted by 35.91, 6.2 and 25.96 percent, respectively.

Six indicators--complications of anesthesia, failure to rescue, selected infections due to medical care, post-operative hemorrhage or hematoma, post-operative abdominal wound dehiscence and accidental puncture or laceration--improved between 2006 and 2008.

However, while these indicators showed modest improvement--on average 10.66 percent--these indicators account for only 20.16 percent of all of the overall safety events that occurred to Medicare patients.

On the other hand, rates of eight indicators that accounted for almost 80 percent of the overall patient incidences-- bed sores, iatrogenic pneumothroax, post-operative hip fracture, postoperative physiologic and metabolic derangements, post-operative respiratory failure, post-operative pulmonary embolism or deep vein thrombosis, post-operative sepsis or transfusion--worsened.

According to the study, decubitus ulcer and post-operative respiratory failure, the two most common indicators, accounted for 50.72 percent of the $8.9 billion in excess costs.

"While many suggest that the increased rates of patient safety indicators are attributable to an increase in detection and/or reporting, these causes should not be used as stand-alone explanations," the report said.

The government is striving to create efforts to eliminate "never events (patient safety events that should never happen)" and holding providers accountable for avoidable medical errors," like those mentioned above, according to HealthGrades.

Researchers also assessed 12 of the 15 patient safety indicators at facilities to evaluate performance and help identify the "best-performing hospitals" to establish a best-practice benchmark against which other hospitals could be evaluated.

The set of hospitals included 740 teaching hospitals and 848 non-teaching hospitals. HealthGrades then recognized the top 15 percent (238 hospitals) with the 2010 Patient Safety Excellence Awards. According to the study, the top-rated hospitals represented less than 5 percent of all U.S. hospitals in the study.

"We found that there were wide, highly significant gaps in individual patient safety indicators and overall performance between the hospitals recognized with the HealthGrades 2010 Patient Safety Excellence Award and the bottom-ranked hospitals," the report stated.

Additionally, the study showed that on average, patients hospitalized at these top-performing hospitals had a 42.58 percent lower risk of experiencing one or more patient safety events compared to the bottom 15 percent of all hospitals.

The study estimated that if all of the hospitals evaluated for patient safety were to perform on the same level as those hospitals recognized by HealthGrades as a top-performer, 218,572 patient safety events would be eliminated and 22,590 deaths in Medicare beneficiaries would be avoided.

In addition, they estimated that nearly $2.1 billion would have been saved between 2006 and 2008.

HealthGrades said that portions of the healthcare reform bill look to adjust provider payments for "unnecessary readmissions and for high-cost common conditions acquired while in the hospital." According to the study this means that facilities would no longer be paid for common safety indicators such as decubius ulcers or post-operative sepsis.

"Congress remains vigilant," the report stated, in finding improved ways to reward performance, while attempting to punish facilities that exhibit a lack of patient and quality care.

"Avoiding mistakes by chance is no longer acceptable," HealthGrades stated. "When patients enter the healthcare system, they entrust their health and their lives to their caregivers. The healthcare system must continue to put systematic safe practices in place to ensure that the system created to save them doesn't unintentionally harm them," the study authors concluded.

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April 20, 2010

Support AB 2555 To Sustain Ombudsman Services in California

Elderly patients living in long-term care facilities are among California's most vulnerable citizens. Many of them have no family or friends to visit or advocate for them. For over 30 years, the Long Term Care Ombudsman program has trained nearly a thousand state-certified volunteers who make regular visits to facilities and respond to the concerns of residents and patients in California's 1,300 nursing homes and over 8,000 assisted living facilities. Because of the Ombudsman program, countless incidents of neglect and elder abuse have been exposed and fragile elders protected.

In 2008, Governor Schwarzenegger vetoed $3.8 million in funding for the Ombudsman program, representing half of the program's budget. These cutbacks greatly compromised the ability of the program to investigate complaints and to monitor the care elders are receiving.

In 2009, the state legislature passed AB 392 restoring part of the cuts on a one-time basis by appropriating $1.6 million from an account holding nursing home fines. Unless the funding is continued, the Ombudsman Program will not be able to continue its work. AB 2555 would sustain ombudsman services by appropriating $1.6 million for fiscal 2010-2011, allowing the service to continue to protect elderly nursing home and assisted living residents.

California Advocates for Nursing Home Reform, AARP, the Alzheimer's Association, the California Alliance for Retired Americans, the California Association of Area Agencies on Aging, Catholic Charities of California, the Older Women's League, HICAP Services of Northern California and the California Senior Legislature support the passage of AB 2555.

You can learn more about this issue by visiting the California Advocates for Nursing Home Reform at their website: www.canhr.org and if you support continued funding for the program, contact Assemblyman Wesley Chesbro at assemblymember.chesbro@assembly.ca.gov, or call his Eureka office at 707-445-7014. You can contact Governor Schwarzenegger at governor@governor.ca.gov, or phone him at 916-445-2841.

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April 6, 2010

Florida Legislature Closes Loopholes Regarding Background Checks for Caregivers

CLOSING LOOPHOLES: The 2010 Legislature has taken a giant step toward protecting Florida's most vulnerable residents.

Recently, the state House passed legislation that will close loopholes in the background-screening process for those seeking jobs with children, seniors and the disabled.

Among other things, House Bill 7069 would require that no one can begin work with vulnerable residents until a background screening is complete and the applicant is found to be qualified.

A 2009 report by the Sun-Sentinel, "Trust Betrayed," found that more than 8,700 ex-felons were approved by state officials to work with children, the elderly and the disabled over two decades. Included in this group are career criminals who have committed rape and murder, and crimes against children.

Florida has been delinquent in protecting its most vulnerable. HB 7069, sponsored by Rep. William Snyder, R-Stuart, would close loopholes in the current system and create safer environments for those in the care of others.

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April 1, 2010

Nurse Assistants Who Lost Their Certification Over Abuse, Negligence and Theft Are Able to Get Jobs In Assisted Living Facilities

A California state Senate report said nurse assistants who lost their certification over abuse, negligence or theft in nursing homes were able to go to work as caregivers in assisted living facilities because of a computer tracking loophole.

A Senate subcommittee plans to hold a hearing this week on the findings by an oversight office that show nurse assistants who lost their certification with one state department over misconduct were later approved by another.

The report "Dangerous Caregivers" by the California Senate Office of Oversight and Outcomes revealed a loophole within the state Health and Human Services Agency.

In one case cited in the report, a nurse assistant lost her certification for hitting a blind, developmentally disabled client with a puzzle tray and throwing a softball into another client's stomach. Three weeks later, the Department of Social Services cleared her to work as a caregiver in a small assisted living facility.

In another case, a nurse assistant was decertified for stealing from nursing home residents. Nine months later, Social Services approved her to work as a housekeeper in another home.

"There is no excuse for allowing people with known histories of abuse to work in residential care facilities for the elderly or as caregivers in any other setting," said Michael Connors, long-term care advocate for California Advocates for Nursing Home Reform.

In a narrow sampling using uncommon names, the state report found 20 cases involving nurse assistants whose certifications were revoked by the Department of Public Health then cleared by the Department of Social Services to work as caregivers.

Both departments fall under the purview of the Health and Human Services Agency.

Lizelda Lopez, spokeswoman for the Department of Social Services, said Friday that the department began investigating caregivers last November, when the Senate office started its inquiry.

The department checked all 140,000 caregivers and only found a handful of cases of decertified nursing assistants beyond the 20 mentioned in the report, she said.

The loophole results from the lack of a centralized database of workers that the state departments can check in pre-employment screenings, said John Hill, the consultant who prepared the 32-page report.

"A criminal background check is routine, but what they haven't done is check each other's administrative actions," he said.

Lopez said Social Services and Public Health are now exchanging information every month on disciplinary actions and caregiver applicants.

The state's 197,000 nurse assistants are trained to perform medical-related and caretaking tasks mostly in nursing homes, while some 140,000 caregivers help with the daily living of senior citizens who are generally not ill but need assistance.

Hill noted the loophole is putting some of the state's most vulnerable residents at risk.

The loophole has come to state legislators' attention in the past. In 2006, a Senate bill required Social Services to set up a database of administrative actions by six Health and Human Services departments -- Aging, Health Services, Alcohol and Drug Programs, Mental Health, Social Services and the Emergency Medical Services Authority -- to cross-check prospective employees.

However, the database, which would cost $500,000, was never set up due to budget restraints, he said.

Lopez, of Social Services, said the department believes the centralized system is the best solution, but funding has not been provided. In the meantime, the department is in talks with the other Health and Human Services departments to develop informational exchanges similar to the one with Public Health, she said.

Hill said he started investigating decertified nurse assistants after hearing reports that they were obtaining caregiver jobs.

The investigation used a narrow sample of workers with uncommon names because more exact identifiers, like Social Security numbers and dates of birth, were not available, he said.

The Senate Subcommittee on Aging and Long-Term Care has scheduled the hearing on the report for March 24, 2010.

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March 20, 2010

Avenues to Address Complaints Against Health Care Providers

Hospital and nursing home complaints have an ear

If you have an issue with a facility, there are ways to address it. Help can come from facility staff, state regulators, insurers and other agencies.

With hospitals and nursing homes tending to thousands of patients every year, accidents can - and do - happen. These incidents, whether through carelessness or otherwise, can leave patients feeling powerless. That's not the case.

"There is growing public awareness, people are feeling more empowered, and they have tools at their disposal to make a complaint," said Ralph Montano, spokesman for the California Department of Public Health, which regulates hospitals and long-term care facilities in the state.

That department received more than 6,000 complaints about hospitals in 2007, the most recent year for which statistics are available. The complaints can be about mixed-up lab results, medication errors, foreign objects left in a patient during surgery or a host of other topics.

Similarly, the California Department of Aging received 43,000 nursing home complaints in 2009. Some alleged patient abuse or neglect; others reported missing items. And some commented on the quality of the food.

But finding the channels through which to lodge a complaint can be tedious and time consuming. Many consumers simply don't bother, and some become lost in the system. Whether the complaint is against a hospital or a long-term care facility, the process is similar - and many people can help, including the facility's staff, insurance company representatives and state regulators.

Here's how to complain.

In-house

Most patient advocates recommend first talking with providers within the hospitals and nursing homes. Many organizations prefer to resolve problems at the point of care.

If you want to make a complaint while in the hospital, Patti Harvey, vice president of quality and patient care services for Kaiser Permanente in Southern California, recommends talking with the bedside nurse at a facility.

If that doesn't work, you can talk with other people higher in the chain of command, up to the hospital administrator.

If the problem still isn't taken care of - say you disagree with your treatment plan or have a problem with your doctor - member service offices at each hospital can help address your concerns.

UCLA Health System hospitals have similar offices to resolve complaints or grievances, said Virgie Mosley, manager of patient affairs for the health system. When you or a family member contacts the patient affairs office, the chair of the clinical team responsible for that unit reviews your records. The hospital will then provide a written response to you or schedule a conference.

Insurers

If you want to wait until after you leave the facility's walls to complain, one option is to file with your insurance company. The California Department of Managed Health Care requires that insurers in the state have a written process for patient complaints about hospitals and nursing homes.

Aetna members, for example, can call the Aetna Member Services number on their identifications card and speak with a staff member. The company's agents take preliminary information, which is entered into the company's computer system. Often complaints can also be filed with insurers online.

"We are especially interested when they have a quality-of-care service concern," said Terri Schroeder, head of regional quality for Aetna Inc. "We want to do everything possible to make sure patients are getting the care they need and deserve."

Quality-of-care complaints are sent to Schroeder's department, staffed by registered nurses, for clinical review. For minor issues, such as long wait times or out-of-service equipment, the company tracks the complaints, looks for patterns and may work with the facility if it becomes a trend.

For an event that is life-threatening or poses imminent danger for a patient (for example, a family finds there is not sufficient staff on a patient on suicide watch), Aetna's staff will try to help resolve the issue immediately. If a patient has left a facility, Aetna collects medical records, which go through a review process by trained medical professionals. This is typically a 30-day process.

If a facility is found to be at fault, Aetna can request a corrective action or even terminate the institution's contract. Though the details of the investigation are confidential, members can call in to find out whether the problem has been resolved.

Joint commission

The Joint Commission on Accreditation of healthcare Organizations is a not-for-profit agency that accredits and certifies more than 17,000 healthcare organizations and institutions such as hospitals, nursing homes, behavioral health facilities and clinical laboratories nationwide. The commission's Office of Quality Monitoring evaluates complaints filed against accredited organizations relating to care and safety issues.

Complaints can be faxed, phoned, e-mailed or mailed to the Joint Commission (see related story for contact information). When filing a complaint, briefly summarize the issues and provide the name and address of the facility. The agency takes one of four actions, depending on the complaint's severity. The healthcare facility may be asked to provide a written response to the allegation. The complaint bay be reviewed and considered during a coming survey. It may be placed in a database used to track performance. And if there is a serious threat to patient safety, a staff member will conduct a surprise visit to the organization.

Verified complaints can result in actions from resolution of the problem to denial of accreditation.

Ombudsman

The California State Long Term Care Ombudsman Program can help resolve problems at nursing homes. It's the arm of the state's Department of Aging that investigates complaints made against long'-term care facilities.

There are 35 offices in the state, staffed with ombudsman representatives who advocate for residents of the 1,200 nursing homes and almost 8,000 residential homes in California.

When a complaint is received, an ombudsman from a nearby office goes to the facility to investigate within two to three days, said Joe Rodrigues, the state long-term care ombudsman. If the facility takes action, the case is considered resolved.

If there is no resolution or if the problem is about neglect or abuse, the ombudsman will bring it to the attention of the California Department of Public Health, which regulates nursing homes and hospitals. But most of the time, ombudsman representatives are able to take care of issues that come to their attention.

"We are able to resolve three out of every four complaints brought to us fully or partially," Rodrigues said. "That is a testament to the kind of advocacy we engage in."

State regulators

If you are filing a complaint with your local ombudsman, file one with the Department of Public Health for good measure, recommends Pat McGinnis, executive director of California Advocates for Nursing Home Reform.

The department's staff responds within 24 hours to severe complaints and within 10 business days for minor complaints. When a facility is found to be at fault, the department can issue fines, deficiencies or revoke Medicare and Medi-Cal funding. Documentation of substantiated complaints is available at district offices.

If the complaint is found to be unsubstantiated, you can request an informal conference with a district manager. You must request the conference within five days of the decision, and it will be scheduled within 30 days. The district manager's staff will render a decision within 10 business days after the conference.

One final appeal can be made within 15 days of the conference if you are unsatisfied with the decision. The deputy director's staff will review the case and make a final determination within 30 days.

Recommended information to include in any complaint is the name and address of the facility and your contact information (if you choose to provide it), the date and time of the incident, specific details, names of witnesses and relevant staff, and any useful records.

McGinnis recommends filing complaints even if it seems to be a minor issue, such as unfilled water pitchers in a nursing home (this could lead to patient dehydration).

"If this is something that happens a lot, it is something that may be going on with everyone," she said. "We want people to look at systemic problems, because it is not just your mom, but it is probably happening to others who don't have advocates as well."

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